Frequently Asked Questions
General Information
1) Is the Advanced Tax Practitioner's Institute (ATPI) affiliated with a University?
- ATPI is privately owned. The program uses materials published by the University of Illinois. The instructors teach for the University of Illinois Tax School.
2) I'm in a wheelchair (or have other special needs). How
do I arrange for assistance at the seminar?
- Individuals who need special accommodations should contact
ATPI at (217) 898-0389 at least two weeks prior to the event.
3) Is there a "dress-code"?
- There is no "dress-code." Meeting room temperatures
may vary so layered clothing is recommended for comfort.
4) Is smoking permitted in the meeting rooms?
- Smoking is not permitted in the meeting rooms.
5) I need to be able to take calls while I'm at the seminar.
Is there a problem if I bring a cell phone or pager?
- All cell phones, pagers and palm pilots must be silenced.
- Participants who need to provide a method for being contacted
in an emergency may use the facilities phone number. Facility links
are included on the page for locations.
- Participants who bring cell phones or pagers that make noise,
will be asked to leave the room.
6) Are my personal belongings safe in the meeting room during
lunch breaks and overnight?
- It is best not to leave personal belongings unattended
in meeting rooms during lunch breaks or overnight. ATPI will not be
held responsible for items left unattended.
- Participants are encouraged to write their names in the workbook
to avoid confusion over workbook ownership.
CPE Credit
1) When will I receive my Letter of Attendance for CPE purposes?
- Every effort will be made to send Letters of Attendance
in a timely manner. In most cases, letters are sent after the conclusion
of all seminars. If you provided a valid email address, certificates
will be emailed to you. If you do not have an email address, we will use postal mail for certificates.
2) Why does my CPE letter contain less than the full
amount of hours of credit hours printed on it?
- The hours shown on your CPE letter correspond to the
hours recorded on the Verification of Attendance Card turned in at the seminar.
- Notations are made by the Instructor at the seminar
regarding late arrivals and/or early departures, and this will be reflected
in the total hours of CPE credit awarded.
- Verification of Attendance cards left on tables or turned in
by people other than the participant will be voided and no credit will be
awarded for that day.
3) I forgot to turn my Verification of Attendance Card in
at the school, but I attended the full time. Can I just send the card into
ATPI for CPE credit?
- No. In order to maintain the integrity of the CPE process,
cards are only accepted at the school location. There will be no exceptions
to this.
4) Can I purchase the materials only and still get the CPE
credit?
- Participants who elect to purchase the seminar materials
and NOT attend the seminar have not earned CPE credit according to our
policy.
Fees
1) What is included in the price of the seminar?
- The registration fee includes tuition, reference materials and refreshment breaks.
- Lunch is "on your own."
- Sleeping rooms are not included in the seminar fee.
If a sleeping room is desired, contact the hotel/conference center to
make reservations. Blocks of rooms are not
reserved, but if you mention you are attending the ATPI seminar, you
may receive priority for reservations.
Refunds
1) I missed the seminar today. Can I still get a refund?
- No refunds are provided within two weeks prior to the seminar.
- If we are still offering the seminar in other locations,
you may transfer your registration to another location.
2) Can I get a refund if it snows on the day of the class?
- Schools are rarely, if ever, cancelled due to inclement weather.
If ATPI cancels a seminar because of inclement weather,
accommodations will be made to satisfy registrants.
- If weather prevents you from attending a school, but the
school is still being held, you may choose one of the following two options.
1) transfer to another school location on a space available basis or 2) keep
the workbook and transfer to "materials only" registration.
Registration Process
1) How do I register on-line for seminars?
- Go to the Registration Page.
- Payment by credit card is the only payment option for on-line
registration.
2) How do I know your Web site registration process is secure
and safe for using my credit card?
- In order to assure that your order is handled safely and securely, your web browser must be capable of handling encrypted transactions. You should be using one of the following web browsers:
Netscape 4.7 or above, Internet Explorer 5 or above, Opera, Mozilla FireFox, or Safari.
- Look for the lock symbol in your browser status bar. This means you
are in a secure environment.
3) How will I know if my credit card payment was accepted?
- You will see a confirmation page at the end of registration.
Please print this screen if you need a receipt for your records.
- An e-mail confirmation of the charge to your credit card
will be sent to the e-mail address you provide in your registration. This
confirms that your credit card has been charged the registration fee. In a
few days you will receive another e-mail confirming the seminar name, date
and location from ATPI.
4) How will the charge for the seminar appear on my credit
card statement?
- The charge will appear as "PAYPAL*ATPISEMINAR" on your credit card billing statement.
5) How can I register and pay with a credit card if I don't
want to use the on-line registration?
- Complete a paper copy of the registration form
and mail it to ATPI.
6) I have ten people from our firm who wish to attend the
seminars. Do I need to register each one separately?
- No. You may register multiple people with a single online payment.
7) May I register now and send you payment later?
- No, forms received without payment will not be processed.
- Registration is not complete until payment and the registration
form have been processed together. A space in a particular location cannot
be reserved unless payment is received.
8) The seminar I wish to attend starts in a few days. Can
I just pay at the door?
- Registrations will be accepted if space is available.
- Space for "walk-ins" cannot be guaranteed.
Locations can fill to capacity and close.
- "Walk-in" participants may pay at the door by
cash, check, or credit card.
- "Walk-in" participants should arrive early in order
to complete the registration process and obtain their materials.
- No discounts are available at the door.
9) Two people from my office want to attend the seminar, but each can only attend one day of the seminar. Can these people split a registration, share the workbook, and each get CPE credit?
- No. Registrations may not be split. Each person who attends an ATPI seminar must be a fully paid registrant.
Seminar Locations
1) I attended a location last year that isn't listed this
year. Why is that?
- Based upon participant feedback regarding certain facilities,
ATPI has selected other facilities and locations.
2) How will I be notified of the location to which I have
been assigned?
- A confirmation notice of the seminar name, date and location
for which you are scheduled will be sent provided your enrollment is received
two weeks or more in advance of the seminar.
3) How do I change my seminar location?
- Contact us to determine whether it is possible to change your seminar
location. Every effort will be made to accommodate changes.
Seminar Materials
1) My address has changed since I registered. How do I make
sure my CPE letter are sent to the new address?
- A change of address can be indicated on the Verification of
Attendance card you receive at the seminar, or
- You can send the change of address via email to info@atpiseminars.com.
2) I was unable to attend my scheduled school. What do I
need to do to receive the materials?
- Please contact ATPI at (217) 898-0389 or
email a request to info@atpiseminars.com in order to have your registration changed to "Materials Only."
Resolving Complaints
1) How can I resolve a complaint about ATPI?
Modified: July 15, 2008
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